Return Policy

At Padma Cakes, we take great pride in delivering high-quality, freshly baked products. Since our cakes and other baked goods are perishable, we have a strict no-return policy. However, if you are not completely satisfied with your order, please review our refund and replacement guidelines below.

1. Eligibility for Refund or Replacement

We offer refunds or replacements only in the following situations:

  • Wrong Product Delivered: If you receive an incorrect item, we will replace it with the correct one at no additional cost.

  • Damaged or Defective Product: If your order arrives damaged due to transit issues, please contact us immediately with photos of the damaged item.

  • Quality Issues: If there is a problem with taste or quality, please reach out within 24 hours of receiving the product.

2. Non-Refundable & Non-Returnable Items

We do not offer returns or refunds in the following cases:

  • Change of mind after purchase

  • Incorrect address provided by the customer

  • Delayed pickup or failure to collect the order on time

  • Products that have been partially eaten or tampered with

  • Custom cakes and special orders, as they are made specifically for you

3. How to Request a Refund or Replacement

If you experience any issues with your order, please follow these steps:

  1. Contact Us Within 24 Hours of receiving your order.

  2. Provide Proof: Attach clear photos of the product and explain the issue.

  3. Resolution: We will review your request and, if eligible, offer a replacement or a partial/full refund at our discretion.

4. Contact Information

For any refund or return inquiries, please reach out to us:

Email: babumj777@gmail.com
Address: Kailali, Nepal
Phone: +977-9815633832

We appreciate your understanding and thank you for choosing Padma Cakes!